Privacy and Policy
Privacy Policy
Hotel Aradhna Inn (“Hotel Aradhna Inn”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, making a room reservation, contacting us, or making payments through our website.
Personal Information
- Full name
- Mobile number
- Email address
- Billing or communication address
- Check-in and check-out details
- Number of guests
- Booking and reservation information
- Identification information where required for hotel check-in or applicable legal requirements
Payment Information
When you make a payment through our website, the payment may be processed through Razorpay, a third-party payment gateway.
Depending on the payment method used, Razorpay may process information such as payment details, transaction information, and other information necessary to complete and verify the payment.
Hotel Aradhna Inn does not intend to collect or store your complete card number, CVV, UPI PIN, net-banking password, or other sensitive payment credentials on its own servers. Such information is handled by the applicable payment service provider in accordance with its own terms and privacy practices.2. How We Use Your Information
We may use the information collected to:
- Process and manage hotel reservations
- Confirm bookings and payments
- Provide hotel and customer services
- Contact you regarding your reservation
- Process cancellations, refunds, or booking modifications
- Respond to enquiries and customer requests
- Improve our website and services
- Maintain records required by law
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
- Send service-related communications
Where permitted by applicable law, we may also use your contact information to send promotional or marketing communications. You may opt out of such communications where applicable.
3. Razorpay Payments
Payments made through our website may be processed using Razorpay.
When you select an online payment option, you may be redirected to or interact with Razorpay’s payment interface. Razorpay may collect and process payment-related information necessary to authorize and complete the transaction.
Your use of Razorpay’s payment services may also be subject to Razorpay’s own terms and privacy policy.
Hotel Aradhna Inn is not responsible for the privacy practices, security systems, or policies of third-party payment service providers. We recommend reviewing the applicable third-party policies before providing information through their platforms.
4. Sharing of Information
We may share information with trusted third parties where reasonably necessary to provide our services, including:
- Payment processors and payment gateways
- Technology and website service providers
- Booking and reservation service providers
- Communication service providers
- Professional advisers or service providers
- Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information to third parties.
4. Sharing of Information
We may share information with trusted third parties where reasonably necessary to provide our services, including:
- Payment processors and payment gateways
- Technology and website service providers
- Booking and reservation service providers
- Communication service providers
- Professional advisers or service providers
- Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information to third parties.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve your experience.
Cookies may also be used by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites operate under their own privacy policies. Hotel Aradhna Inn is not responsible for the privacy practices or content of external websites.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Managing reservations
- Maintaining business and transaction records
- Handling disputes and customer requests
- Meeting accounting, tax, legal, and regulatory requirements
- Preventing fraud and misuse
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
To make a privacy-related request, please contact us using the details provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Effective Date”.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Hotel Aradhna Inn
Basha Chauraha, Kursi Road,
Near Integral University, Lucknow, Uttar Pradesh, India
Note: By using our website and submitting your information, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described above, subject to applicable law.